Sp9 Privacy Policy — User Information Protection
This document sets out clearly how sp9 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
Sp9 collects various types of information when you register, use the platform, or interact with our services. The following are the categories of information we collect:
- Account information: Full name, email address, phone number, date of birth and identity verification details required during registration or account verification.
- Payment information: Details of deposit and withdrawal methods in Malaysian Ringgit (RM/MYR), including e-wallet information, local bank accounts, and transaction records. sp9 does not store full card numbers — payment processing is handled through secure providers.
- Device and browser information: Device type, operating system, browser version, IP address, screen resolution and other technical information collected automatically when you use the platform.
- Usage data: In-platform activity records including games played, session duration, betting markets browsed, game preferences and general usage patterns.
- Cookies and tracking data: Cookies and similar technologies stored on your device for the purposes described in the cookies section below.
All information collected is limited to what is necessary to provide sp9's services safely and effectively.
How We Use Your Information
Information collected by sp9 is used exclusively for platform operations and improving the user experience. The primary purposes for data use are as follows:
- Creates and manages user accounts and verifies identity to ensure security.
- Processes MYR deposits and withdrawals accurately and securely via local payment methods.
- Provides effective customer support and responds to user enquiries and complaints.
- Sends account-related notifications, transaction updates, sp9 promotions and relevant platform announcements.
- Detects and prevents fraudulent activity, account misuse and other security threats.
- To fulfil legal compliance obligations and applicable regulatory reporting requirements.
- Analyses usage patterns to improve platform functionality, the user interface and service offerings.
Sp9 will not use your data for purposes unrelated to platform operations without first obtaining your additional consent.
Cookies & Tracking Technologies
Sp9 uses cookies — small text files stored on your device — to keep the platform running smoothly and deliver a better experience. We use several types of cookies:
- Session cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language, region and display preferences so you don't have to reconfigure them every time you visit.
- Analytical cookies: Used to understand how users interact with the platform — including the most frequently visited pages and time spent. This data helps sp9 improve the overall user experience.
You can control or delete cookies through your browser settings. However, blocking session cookies may affect platform functionality. sp9 does not use cookies to track your activity outside of the platform.
Data Storage, Security & Third-Party Sharing
All sp9 user data is stored on servers protected to industry security standards. Every data transmission between your device and the sp9 platform is secured with SSL encryption to prevent unauthorised access while data is in transit.
Sp9 enforces strict internal access controls — only staff who require access to carry out their operational duties are permitted to view users' personal data. All staff who handle user data are bound by confidentiality obligations.
Sp9 does not sell, rent or share users' personal information with third parties for marketing purposes. Data is only shared in the following limited circumstances:
- Payment processing providers required to complete transactions in MYR.
- Competent authorities where required by law or a valid court order.
- Third-party technical service providers that assist with platform operations, bound by strict confidentiality agreements.
Inactive user data will be retained for the minimum period required by applicable laws and regulations before being securely disposed of.
User Rights, Policy Amendments & How to Contact Us
As an sp9 user, you have certain rights regarding your personal data. These rights include:
- Right to access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If any of your information is inaccurate or out of date, you have the right to request a correction. Basic account details can be updated directly through your profile settings.
- Right to erasure: You may request the deletion of your personal data when it is no longer needed for the stated purposes, subject to applicable legal retention obligations.
- Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
Sp9 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or the technologies we use. Amendments will be published on this page with an updated effective date. Continued use of the platform after an amendment is published constitutes acceptance of the revised policy.
To submit any request relating to your privacy rights, or if you have any questions about how sp9 handles your personal data, please contact our team by email at [email protected]. We will endeavour to respond to all privacy enquiries within a reasonable timeframe. For further guidance, visit the FAQ us.